Last updated: 23 March 2020


The health and wellbeing of Shawbrook’s employees, business partners, and the customers we serve is always a priority.

As outlined in previous communications, we are monitoring the Coronavirus situation closely and adhering to guidance set out by the UK Government and Public Health England. We have a robust operational resiliency program in place, which is regularly tested and covers all of our teams and offices, and we are extremely well-prepared to maintain our services in adverse circumstances. We would like to emphasise that Shawbrook will continue to operate as normal, with regular communication to our brokers as and when developments occur.

As always, we are here to help, whether that’s with new or existing cases, and we encourage those with any questions or concerns to get in touch as early as possible via your BDM representative, or our experienced Sales Desk.


Mortgage payment holidays

If you have clients that have been adversely affected by Coronavirus, the Government has confirmed that they may look to take a mortgage payment holiday on their residential or Buy to Let mortgage.
Clients qualifying for this would not make mortgage payments for up to three months, and the payments will be added to their mortgage balance causing it to increase. Please note that there is no fee for taking a mortgage payment holiday.
If your client is not in arrears, the payment holiday will not impact their credit rating and they will not go into arrears on their mortgage by taking a payment holiday. If you have a client that is already in arrears, please speak to us about the options available to them.

If this is an option that your clients would like to explore, please use the contact information below to speak with our servicing partner, reach out to your Shawbrook sales representative or the Sales Desk, or ask them to fill out the mortgage payment holiday form via the link below:

Mortgage payment holiday


Buy-to-Let, Short Term Lending, Commercial Investment
T: 0345 848 0223


Second Charge Mortgages
T: 0345 650 6287

You can keep up-to-date with all the latest UK Government advice here:

For the most up-to-date health related information visit:

If you feel unwell call NHS 111 or visit:

World Health Organisation - advice for public:

Looking after your mental health: