Last updated: 19 January 2021


The health and wellbeing of Shawbrook’s employees, business partners, and the customers we serve is always a priority.

As outlined in previous communications, we are monitoring the Coronavirus situation closely and adhering to guidance set out by the UK Government and Public Health England. We have a robust operational resiliency program in place, which is regularly tested and covers all of our teams and offices, and we are extremely well-prepared to maintain our services in adverse circumstances. We would like to emphasise that Shawbrook will continue to operate as normal, with regular communication to our brokers as and when developments occur.

As always, we are here to help, whether that’s with new or existing cases, and we encourage those with any questions or concerns to get in touch as early as possible via your BDM representative, or our experienced Sales Desk.


Mortgage payment holidays

If you have clients that have been adversely affected by Coronavirus, the Government has confirmed that they may look to apply for a mortgage payment holiday on their residential or Buy to Let mortgage.

Mortgage payment holiday


Buy-to-Let, Short Term Lending, Commercial Investment
T: 0345 848 0223


Second Charge Mortgages
T: 0345 650 6287

You can keep up-to-date with all the latest UK Government advice here:

For the most up-to-date health related information visit:

If you feel unwell call NHS 111 or visit:

World Health Organisation - advice for public:

Looking after your mental health: