Proudly Different.

Shawbrook is a UK savings and lending bank, specialising in helping customers underserved by the high street. Intermediaries are central to our business. Therefore since we founded Shawbrook in 2011, we have been building our business by supporting yours. We focus upon developing mortgage products that allow you to support a wide range of borrowers and grow your business.

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Putting the special in specialist

We specialise in making the complex, simple. We combine easy-to-use systems with a human touch to offer you and your customers a fantastic service.

We offer you

    • A team committed to understanding your business who have a passion to deliver good customer outcomes as well as ensuring that the Shawbrook experience is exceptional for all
    • A dedicated BDM providing face-to-face business development support and training
    • Access to our Broker Support Team who are experts in our products, plus can offer help and advice
    • Manual underwriting for those more complex cases
    • Logins to our innovative Online Mortgage Portal (DJ) that utilises the best in technology to offer you a speedy and simple service
    • Direct access to underwriters so that any queries can be resolved quickly
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Innovative technology

Our Online Mortgage Portal (DJ) is a bespoke application system, designed with you, the broker, in mind:

    • Application and submission process is 100% online
    • Fully integrated with Land Registry and Equifax
    • We only use a soft footprint with the credit reference agency at AIP stage
    • Real time case updates provided
    • Upload documents to a case
    • Use the messaging facility to contact our underwriters directly
    • AVMs/Hometrack for hassle-free valuations
    • An eSignature service to speed up case processing
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The Shawbrook Story

Since 2011, we’ve been quietly growing our business. Our approach to lending and savings is founded on the simple, old-fashioned quality of good sense. This is a big part of who we are.

Communication matters. We listen, we understand and we talk to one another. And we care about you and where you’re going.

People are the life force of our business, so we prefer to rely on human beings rather than just computers when it comes to decision-making. We make your hopes and aspirations our business, so that you can make them a reality.

That’s why getting to know you and your world is our top priority.

Our business

We have three business divisions:

  • Property Finance
    Provides finance to specialist residential investment and commercial property market and to professional property investors and SME owner-occupiers, as well as second charge mortgages.
  • Business Finance
    Provide finance for soft and business critical assets operated by established UK SME and specialist businesses. In addition, they also provide finance to smaller UK financial institutions through wholesale and block facilities.
  • Consumer finance
    Provides tailored personal loan and savings products directly to consumers and through strategic partners.


  • £5.9bn loans to customers
  • £5.0bn in deposits
  • 731 dedicated people

Dec 2018